Substance Case Management
Preparation and Perseverance. Assessing needs and planning services to include developing a SUD Individualized Service Plan (ISP) that is trauma-informed and person-centered.
What is Substance Case Management?
Substance Case management facilitates the achievement of client wellness and autonomy through advocacy, assessment, planning, communication, education, resource management, and service facilitation. Based on the needs and values of the individual, and in collaboration with all service providers, Lifestages’ case managers will link clients with appropriate providers and resources throughout the continuum of health and human services and care settings, while ensuring that the care provided is safe, effective, client-centered, timely, efficient, and equitable. This approach achieves optimum value and desirable outcomes for all individuals involved.
Substance use case management service activities may include the following:
- Planning for transitions in the member's life;
- Assessing needs and planning services to include developing a substance use case management ISP developed with the member, in consultation with the member’s family, as appropriate as defined in 12VAC30-130-5020. The ISP shall utilize accepted placement criteria and shall be fully completed within 30 calendar days of initiation of service.
- Making collateral contacts with the member's significant others with properly authorized releases to promote implementation of the member's ISP and their community adjustment;
- Linking the member to those community supports that are most likely to promote the personal or rehabilitative, recovery, and life goals of the member as developed in the ISP;
- Assisting the member directly to locate, develop, or obtain needed services, resources, and appropriate public benefits;
- Assuring the coordination of services and service planning within a provider agency, with other providers, and with other human service agencies and systems, such as local health and social services departments.
Substance use case management service activities may include the following:
- Monitoring service delivery through contacts with members receiving services and service providers including site and home visits to assess the quality of care and satisfaction of the member;
- Providing follow-up instruction, education, and counseling to guide the member and develop a supportive relationship that promotes the ISP;
- Advocating for members in response to their changing needs, based on changes in the ISP;
- Knowing and monitoring the member's health status, any medical conditions, medications and potential side effects, and assisting the member in accessing primary care and other medical services, as needed; and
- Understanding the capabilities of services to meet the member's identified needs and preferences and to serve the member without placing the member, other participants, or staff at risk of serious harm.
- Enhancing community integration through increased opportunities for community access and involvement and enhancing community living skills to promote community adjustment including, to the maximum extent possible, the use of local community resources available to the general public;
Substance Case management services are optimized best when offered in a climate that allows direct communication among the case manager, the client, the payer, the primary care provider, and other service delivery professionals. Lifestages’ case managers are able to enhance these services by maintaining our client’s privacy, confidentiality, health, and safety through advocacy and adherence to ethical, legal, accreditation, certification, and regulatory standards or guidelines.
Critical Features and Service Components:
Substance use case management include an active individual service plan (ISP) that requires a minimum of two monthly service activities (listed below) and at least one face-to-face contact at least every 90 calendar days throughout the span of six (6) months
For more information or to schedule an assessment email us at info@lifestagescs.com or call our main line at (276) 632-2080
